Notation Page

Seller
Sumi E-Commerce Co., Ltd.

 

Person in Charge
Wu Xin

 

Location
No. 106 Tongyang Road, Liuji Town, Yizheng City, Jiangsu Province, China
TEL: 050-5534-4651
Email: chicnowofficial@gmail.com

 

Business Hours
Monday to Friday, 10:00 to 17:00

 

Payment Deadline for Orders
0 to 7 days

 

Additional Fees Besides the Product Price
Standard Shipping: Free (excluding Hokkaido and Okinawa regions)
Express Shipping: 600 yen (excluding Hokkaido and Okinawa regions)

Hokkaido: Flat shipping fee of 850 yen (free shipping for purchases over 10,000 yen)
Okinawa Prefecture: Flat shipping fee of 1,600 yen (free shipping for purchases over 10,000 yen)

 

Delivery Time
Orders are generally delivered to the customer within 3 to 5 business days. Processing delays may occur, but we strive to ship all orders as quickly as possible. Due to the high volume of orders, it may take 1 to 2 business days for processing and shipping.

Additionally, deliveries may take longer than expected due to bank holidays. We apologize for any inconvenience and will do our best to deliver as quickly as possible.

"For more details, please refer to our 'Shipping Policy'"

 

Payment Methods
Credit Cards, PayPal
The following credit cards are accepted:
Visa / Master / Maestro / JCB / American Express / Diners Club / Discover
Only credit cards in the name of the purchaser will be accepted.
The closing date and withdrawal date may vary depending on the credit card company.
Debit cards or prepaid cards, such as those other than credit cards, cannot be used.

 

Cancellations and Returns
Cancellations
We accept order cancellations before the product is shipped or produced. Once the cancellation is approved, a full refund will be issued. If the product has already been shipped, the order cannot be canceled.

 

Returns (if applicable)
You have the right to return the product within 14 days after it is delivered. To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete the return, a receipt or proof of purchase is required. Please contact customer service to confirm the correct address to send the package.

"For more details, please refer to our 'Return Policy'"