01
What is the average shipping time?
Once your item has been shipped, the average delivery time is 3-5 business days, depending on your location.
02
Is there a processing time?
Yes. Order processing time is usually 1-2 business days. Due to the current increase in orders, there may be some delays. Don't worry if you don't receive tracking information within 1-2 days.
03
What do I do if I order the wrong item?
If you have ordered the wrong item, please contact our customer support team immediately as we cannot guarantee that we will be able to send you the correct item if the item has already been dispatched.
04
What payment methods can I use?
We accept major credit cards in Japan.
05
How can I check the tracking number?
It's easy! Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
06
How can I track my order?
You can easily track your order on our website. Just go to the "Track your order" page and enter your order's tracking number. If you can't find the "Track your order" page, please click on this link.
07
What do I do if my order arrives damaged?
Contact us immediately! If your order arrives damaged in any way, please contact our support team and we'll get back to you as soon as possible.
08
I entered an old or incomplete address, what should I do?
If you believe you have entered an incorrect address, please contact our support team as soon as possible.
Still have questions? Contact us.
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